Contact Us
Contact Zorviney
At Zorviney, we aim to provide clear, helpful and dependable support throughout your shopping experience. Our store focuses on modern beauty essentials across four core collections: Eyebrow Products, Makeup Mirrors, Foundation and Makeup Brushes.
Support For Every Part Of Your Order
Whether you are comparing products before purchasing or need help with an existing order, our customer support team can assist with a range of shopping and after-sales questions.
Our Customer Support Team Can Assist With
- Products and product information
- Orders and order status
- Shipping and delivery
- Returns and refunds
- Product-related concerns
- After-sales assistance
- General shopping questions
For faster assistance, please provide as much relevant information as possible when contacting us.
Questions Before You Buy?
Our team can help you better understand the products available across Zorviney's four main beauty collections.
General Product Support
Depending on the individual product, we may assist with:
- Product features
- Product specifications
- Available colors or shades
- Materials or components
- Product dimensions
- Usage guidance
- Care and cleaning information
- Power or charging information for applicable electronic products
- General product-related questions
Because individual products may differ in design, size, shade selection, materials, functions and intended use, we recommend reviewing the applicable product page carefully before purchasing.
Eyebrow Product Support
Our eyebrow collection may include brow pencils, microblade-style brow pens, eyebrow palettes, dual-ended brow tools and other brow styling products.
- Product format and design
- Tip style
- Shade options
- Brow application methods
- Filling and defining techniques
- Built-in brushes or applicators
- General usage information
- Product care and storage guidance
Different brow products are designed for different application styles, including precise definition, filling sparse areas, creating hair-like strokes, blending and shaping.
Makeup Mirror Support
Our makeup mirror collection may include illuminated tabletop mirrors, rechargeable mirrors, adjustable vanity mirrors, mirrors with storage and magnifying mirrors.
- Product dimensions
- Lighting modes
- Color temperature information
- Brightness adjustment
- Mirror rotation or angle adjustment
- Magnification features, where applicable
- Storage features
- Charging information
- Battery information, where applicable
- Touch-control functions
- General operation and care guidance
For rechargeable or electrically powered makeup mirrors, please follow the product-specific operating and charging instructions supplied with the item.
Foundation Support
Our foundation collection may include lightweight skin tints, serum-style foundations, radiant foundations, dewy complexion products and foundations with integrated applicators.
- Shade information
- Coverage level
- Finish and texture
- Application methods
- Product format
- Applicator information
- Highlighted ingredients, where specified
- Product quantity
- General storage and use guidance
Foundation shades may appear different depending on lighting conditions, device displays, undertones and individual skin tone. We recommend reviewing product images, shade information and the applicable product description before selecting a shade.
Makeup Brush Support
Our makeup brush collection may include complete brush sets, travel brush sets, dual-ended brushes, face brushes, eye brushes and other beauty tools.
- Brush types and intended uses
- Bristle materials
- Handle and ferrule information
- Brush-set contents
- Suitable makeup textures
- Cleaning methods
- Drying and storage guidance
- Travel-case information, where applicable
- General brush-care questions
Individual brush shapes may be intended for different applications such as foundation, powder, blush, contour, concealer, highlight, eyeshadow, eyeliner or eyebrow makeup.
Need Help With An Existing Order?
Our team can help review common order-related questions and concerns.
We Can Help With
- Order status
- Order confirmation questions
- Shipping progress
- Delivery-related concerns
- Address-related questions
- Product-related order issues
- Other order inquiries
To help us locate your order efficiently, please include:
- Your order number
- The email address used when placing the order
- The product name
- Any other relevant order details
Whenever possible, please make sure the information you provide matches the details used during checkout.
Questions About Delivery?
Our team can assist with shipping-related questions connected to your order.
- Shipping information
- Tracking information, when available
- Delivery status
- Shipping-related concerns
- Delayed shipment inquiries
- Missing shipment inquiries
For complete information regarding order processing, shipping destinations, delivery and applicable shipping charges, please review our Shipping Policy.
Returns, Refunds And Product Concerns
If you experience an issue after receiving your order, contact our support team before sending any item back.
Our Team Can Assist With
- Return requests
- Refund inquiries
- Exchange-related questions, where applicable
- Damaged products
- Incorrect products
- Missing products or components
- Product-related concerns
- After-sales assistance
For faster review, please provide:
- Your order number
- The product name
- The reason for your request
- A clear description of the issue
- Photos or other supporting information, when applicable
Reach Zorviney Customer Support
Business Information
The following information identifies the business responsible for operating zorviney.com.
No. 2091 Guangzhou Avenue North, Baiyun District,
Guangzhou, Guangdong, China
Clear Information, Thoughtful Support
At Zorviney, we are committed to providing:
- Clear information about our eyebrow products, makeup mirrors, foundations and makeup brushes
- Transparent product descriptions and specifications
- Clear shade, size, material and feature information where applicable
- Helpful assistance with orders
- Clear shipping information
- Transparent return and refund information
- Practical after-sales support
- Responsive customer service
As our collection develops, we will continue reviewing and updating our product and customer-service information so that it accurately reflects the products and services currently available through Zorviney.
We're Here To Help.
For product, order, shipping, return, refund or other customer-service inquiries, contact us at service@zorviney.com.