FAQ
Frequently Asked Questions
We want your experience with Zorviney to feel simple, clear and easy to understand. This FAQ covers our beauty products, ordering, shipping, returns, payments, privacy and customer support.
About Our Store
1. What is Zorviney?
Zorviney is an online beauty store focused on thoughtfully selected beauty products and everyday makeup essentials.
Our current collection is organized around four primary product categories:
- Eyebrow Products
- Makeup Mirrors
- Foundation
- Makeup Brushes
Our collection includes products designed to support everyday makeup, complexion routines, grooming, beauty organization and makeup application. Product availability may change as our store and collections are updated.
2. Where can I shop for Zorviney products?
Zorviney products are available through our official online store:
Website:
zorviney.com
Available products, prices, product options, specifications, shipping options and other purchase information are displayed on our website.
3. Who operates the Zorviney online store?
The Zorviney online store is owned and operated by:
Guangzhou Machi Technology Co., Ltd.
Additional business information is provided in the Company Information section below.
Understanding Our Beauty Collection
4. What types of products does Zorviney offer?
Our current product selection is organized into four main categories.
Eyebrow Products
Brow pencils, microblade-style brow pens, brow palettes,
dual-ended brow products and related brow styling essentials.
Makeup Mirrors
LED vanity mirrors, rechargeable mirrors, adjustable mirrors,
magnifying mirrors and mirror designs with integrated storage features.
Foundation
Lightweight skin tints, serum-style foundations, radiant foundations,
dewy complexion formulas and foundations with integrated applicators.
Makeup Brushes
Complete brush sets, travel brush collections, dual-ended brushes
and tools for face, complexion, eyes and brows.
Specific products available within each collection may change as our store is updated.
5. What products are included in the Eyebrow Products collection?
Our eyebrow collection focuses on products designed for shaping, filling, defining and refining the appearance of brows.
Depending on current availability, products may include:
- Brow pencils
- Microblade-style brow pens
- Dual-ended brow tools
- Brow palettes
- Brow powders
- Brow wax products
- Built-in spoolie or applicator designs
Individual products may vary in shade, applicator design, tip shape, texture and intended makeup technique. Please review the applicable product page before purchasing.
6. What products are included in the Makeup Mirror collection?
Our makeup mirror collection includes products designed to support everyday beauty routines, makeup application and vanity organization.
Depending on the product, features may include:
- LED illumination
- Multiple lighting modes
- Adjustable brightness
- Touch controls
- Adjustable viewing angles
- Mirror rotation
- Magnification
- Rechargeable battery systems
- Integrated makeup storage
Product dimensions, power requirements, lighting features, charging methods and operating functions vary by item. Please review each product page and the applicable product instructions carefully.
7. What products are included in the Foundation collection?
Our foundation collection includes complexion products with different textures, finishes, coverage styles and application formats.
Products may include:
- Skin tint foundations
- Serum-style foundations
- Radiant foundations
- Dewy foundations
- Long-wear foundation products
- Foundation with integrated sponge applicators
Shade availability, coverage level, finish, ingredients, applicator design and product quantity may vary by item. Please review the individual product information before choosing a foundation.
8. What products are included in the Makeup Brushes collection?
Our makeup brush collection includes tools designed for different stages of face, eye and brow makeup application.
Depending on current availability, products may include:
- Complete makeup brush sets
- Travel makeup brush sets
- Dual-ended makeup brushes
- Foundation brushes
- Powder brushes
- Blush and contour brushes
- Eye makeup brushes
- Brow brushes
- Precision makeup tools
Brush shape, bristle material, handle design, included accessories and intended application may vary by product.
9. Where can I find product specifications?
Each product page contains information relevant to that specific item. Depending on the product, this may include:
- Product features
- Available shades or colors
- Materials or components
- Product dimensions
- Coverage or finish information
- Applicator information
- Usage guidance
- Care and cleaning information
- Charging or power information for applicable products
- Product-specific notes or instructions
Because specifications differ between products, please review the individual product page carefully before placing an order.
10. How do I choose a suitable Zorviney product?
We recommend reviewing the individual product description, product features, shade or color options, dimensions, intended use and applicable care information before purchasing.
Different product categories require different considerations:
- Eyebrow products may vary by shade, tip design, application method and finish.
- Makeup mirrors may vary by size, lighting mode, magnification, adjustment range, battery system and storage features.
- Foundation products may vary by shade, undertone, texture, coverage and finish.
- Makeup brushes may vary by brush shape, bristle type, size and intended makeup application.
Where applicable, please also follow information provided on product packaging or supplied instructions.
11. What should I do if I have a question about a product before purchasing?
Please contact our customer support team and include the product name, product category or relevant product-page information.
Customer Support Email:
service@zorviney.com
We will provide the available product information to assist with your inquiry.
Ordering From Zorviney
12. How do I place an order?
Orders can be placed directly through zorviney.com.
To place an order:
- Select the product you would like to purchase.
- Choose any available shade, color or product option.
- Add the product to your shopping cart.
- Proceed to checkout.
- Enter the required shipping and contact information.
- Select an available payment method.
- Review your order and submit it.
After the order is successfully submitted, confirmation information may be provided using the contact details entered during checkout.
13. How can I check my order status?
If you need assistance checking an order, please contact us and provide:
- Your order number
- The email address used during checkout
- The product name, where applicable
Customer Support Email:
service@zorviney.com
Providing complete order information helps us locate your order more efficiently.
14. Can I change or cancel an order?
If you would like to request an order change or cancellation, please contact us as soon as possible after placing the order.
Whether the request can be completed depends on the current processing status of the order.
An order that has already entered fulfillment, packing or shipment may no longer be eligible for modification or cancellation.
Shipping Questions
15. Where does Zorviney ship?
Shipping availability depends on the destination and the delivery services available for that order.
Available shipping options can be reviewed during checkout.
For more detailed information regarding order processing, delivery estimates, tracking, shipping charges and shipping procedures, please review our Shipping Policy.
16. How can I track my order?
When tracking information becomes available for a shipment, it may be provided after the order has been dispatched.
If you need help with shipment information, please contact:
Please include your order number when contacting us.
17. What should I do if there is a delivery problem?
If you experience a delivery-related issue, please contact our customer support team and provide:
- Your order number
- Relevant delivery information
- A description of the issue
- Supporting information where available
Our team will review the available shipment information and assist with your inquiry.
After-Sales Questions
18. Can I request a return or refund?
Return or refund eligibility depends on the product, its condition, the reason for the request and the requirements described in our applicable Return Policy.
Certain beauty and personal-use products may be subject to specific return conditions for hygiene and product-safety reasons.
Before returning any product, please contact our customer support team for instructions.
Customer Support Email:
service@zorviney.com
Please do not send a product back before following the applicable return procedure.
19. What information should I provide when requesting after-sales support?
Please provide:
- Your order number
- The email address used for the order
- The product name
- A clear description of the issue
- Photos or other supporting information, when applicable
Providing complete information can help us review your request more efficiently.
20. What should I do if my order arrives damaged, incorrect or incomplete?
Please contact us as soon as reasonably possible and provide your order details together with clear information about the issue.
Where appropriate, please provide:
- Photos of the product
- Photos of the packaging
- Information about missing products, accessories or components
- Details of any incorrect item received
Customer Support Email:
service@zorviney.com
Our team will review the available information and provide appropriate assistance based on the circumstances.
Payment Questions
21. What payment methods does Zorviney accept?
Available payment methods are displayed during checkout.
Depending on the checkout options available, payment methods may include credit cards, debit cards or other payment services supported by the applicable third-party payment processor.
For additional information, please review our Payment & Security page.
22. Does Zorviney store my complete payment card information?
Payment transactions may be processed through authorized third-party payment service providers.
Where payment information is handled directly by those providers, Zorviney generally does not receive or store complete payment card numbers or complete card security codes on its own systems.
Payment processing is also subject to the security procedures, terms and privacy practices of the applicable payment provider.
Your Personal Information
23. How is my personal information handled?
Personal information provided through our website is handled in accordance with our Privacy Policy.
Information may be used where reasonably necessary to:
- Process orders
- Facilitate payments
- Arrange shipping and delivery
- Provide customer service
- Process returns or refunds
- Maintain website functionality
- Improve the online shopping experience
- Support analytics and advertising activities where permitted
- Meet applicable legal requirements
Please review our Privacy Policy for more detailed information.
How To Contact Us
24. How can I contact Zorviney?
For questions regarding eyebrow products, makeup mirrors, foundation, makeup brushes, orders, shipping, payments, returns, refunds or other customer-service matters, please contact:
Customer Support Email:
service@zorviney.com
Phone:
19907795717
When contacting us about an existing order, please include your order number and the email address used during checkout.
Business Information
No. 2091 Guangzhou Avenue North, Baiyun District,
Guangzhou, Guangdong, China
Clear Beauty Shopping, From Product To Support.
At Zorviney, we aim to make shopping for eyebrow products, makeup mirrors, foundation and makeup brushes simple and easy to understand.
We are committed to providing clear product information, convenient ordering, dependable customer support and transparent shipping and after-sales information.
As our collection develops, we will continue reviewing and updating relevant website information so our pages accurately reflect the products currently available through Zorviney.
If you need additional assistance, contact service@zorviney.com.
Thank you for visiting Zorviney.