Payment & Security
Payment & Security
At Zorviney, we aim to make every purchase clear, convenient and secure. This Payment & Security Policy explains how payments are handled, what customers should expect during checkout and how to contact us if payment or order assistance is needed.
1. Accepted Payment Methods
Customers can view the payment methods currently available directly during checkout on zorviney.com.
Available payment options may vary depending on:
- Customer location
- Billing information
- Order value
- Currency
- Payment service availability
Where supported, checkout may provide payment options such as credit cards, debit cards or other payment methods made available by applicable third-party payment processors.
The payment methods displayed during checkout are the methods currently available for your specific order.
2. Secure Payment Processing
Payments made through Zorviney may be processed through payment systems provided by authorized third-party payment service providers.
Those providers are responsible for securely transmitting and processing payment information according to their applicable security procedures and standards.
Where a transaction is handled directly by a third-party payment provider, Zorviney generally does not receive or store complete payment card numbers or complete card security codes on its own systems.
Customers may also be asked by a payment provider to complete additional security verification where required.
3. Payment Authorization
When an order is submitted, the selected payment provider may verify or authorize the transaction before the order is confirmed.
Authorization may depend on information such as:
- Card or account validity
- Billing information
- Available funds or credit
- Security verification
- Payment provider approval
An order may not be completed if the selected payment provider declines or is unable to authorize the transaction.
4. Payment Verification
In certain circumstances, a transaction may require additional review before an order can be processed.
This may occur when payment information requires verification or when the applicable payment service provider performs standard fraud-prevention or security checks.
If additional information is reasonably required regarding an order, the customer may be contacted using the contact information provided during checkout.
We recommend entering accurate billing, shipping and contact information to help reduce unnecessary processing delays.
5. Failed or Declined Payments
If a payment is declined or cannot be completed, customers may wish to:
- Confirm that the payment information was entered correctly
- Check that sufficient funds or credit are available
- Try another payment method displayed during checkout
- Contact the relevant bank, card issuer or payment provider
- Contact Zorviney customer support for order-related assistance
For privacy and security reasons, Zorviney may not have access to the specific reason a bank, card issuer or payment provider declines a transaction.
6. Currency and Charges
Product prices and applicable charges are displayed during the shopping and checkout process.
Before submitting an order, customers should review:
- Product price
- Shipping charges, where applicable
- Taxes or other applicable charges
- Discounts, where applicable
- Final order total
Your bank, card issuer or payment provider may apply additional currency-conversion charges, international transaction fees or other account-related charges.
These third-party fees are determined by the relevant financial institution or payment provider and are not controlled by Zorviney.
7. Order Confirmation
Submitting payment information does not by itself necessarily mean that an order has been fully accepted or completed.
An order is considered successfully placed after the checkout process has been completed and applicable order-confirmation information has been provided.
If a payment, inventory or order-processing issue affects an order, our customer support team may contact the customer using the information associated with the order.
8. Refund Payments
Approved refunds are generally issued through the applicable payment method or payment channel used for the original transaction.
The time required for a refund to appear may depend on:
- Payment method
- Bank or card issuer
- Payment processor
- Financial institution processing time
Because these processing periods are controlled in part by third-party payment providers and financial institutions, Zorviney cannot guarantee the exact date on which an approved refund will appear in the customer's account.
Please review our Return Policy for applicable return eligibility and refund conditions.
9. Payment Safety Tips
To help protect your information when shopping online, we recommend that customers:
- Use the official Zorviney website when placing an order
- Keep account credentials and passwords private
- Review product and order details before completing payment
- Confirm the final amount shown during checkout
- Avoid sending complete payment card information by email
- Contact customer support if an unfamiliar or unexpected payment request is received
Zorviney customer support will not ask you to send complete credit-card or debit-card details by email.
10. Privacy and Personal Information
Information provided during checkout may be used where reasonably necessary to:
- Process transactions
- Confirm orders
- Fulfill purchases
- Arrange shipping and delivery
- Prevent fraudulent or unauthorized transactions
- Provide customer support
- Process eligible returns or refunds
- Maintain transaction and order records
- Meet applicable legal or regulatory requirements
Personal information is handled in accordance with our Privacy Policy.
Customers should review the Privacy Policy for more information regarding how personal information may be collected, used, disclosed and protected.
11. Payment and Order Support
If you experience an issue involving payment or an existing order, please contact our customer support team.
We can assist with inquiries relating to:
- Payment status
- Order confirmation
- Transaction-related questions
- Refund status
- Checkout issues
- Orders for eyebrow products
- Orders for makeup mirrors
- Orders for foundation products
- Orders for makeup brushes
- General order support
Customer Support Email:
service@zorviney.com
Phone:
19907795717
When contacting us about an existing order, please provide:
- Your order number
- The email address used during checkout
- The product name, where applicable
- A brief description of the issue
12. Returns and Refund Support
If you would like to request a return or refund, please contact our customer support team before sending a product back.
Customer Support Email:
service@zorviney.com
Depending on the request, please be prepared to provide:
- Your order number
- The product name
- The product category, where applicable
- The reason for the request
- Photos or other supporting information, where necessary
Please review our Return Policy for applicable eligibility requirements, procedures and additional information.
13. Company Information
No. 2091 Guangzhou Avenue North, Baiyun District,
Guangzhou, Guangdong, China
Clear Pricing. Secure Checkout. Practical Support.
At Zorviney, we are committed to providing clear pricing information, transparent checkout procedures, dependable payment processing and responsive customer support across our beauty collections.
As our products and checkout options develop, we will continue reviewing relevant store and policy information so that zorviney.com accurately reflects the payment options and shopping experience currently available.
If you have questions regarding a payment, transaction, refund or order, please contact service@zorviney.com .