Privacy Policy
Privacy Policy
At Zorviney, we respect your privacy and recognize the importance of handling personal information responsibly. This Privacy Policy explains how information may be collected, used, disclosed, retained and protected when you visit zorviney.com, purchase our products, contact customer support or otherwise interact with our online store.
It also explains certain privacy choices and rights that may be available depending on where you live and the laws that apply.
1. Who We Are
Zorviney is an online beauty store offering products designed to support everyday makeup and beauty routines.
Our current collection is organized into four primary categories:
- Eyebrow Products — Brow pencils, microblade-style pens, brow palettes and related brow tools.
- Makeup Mirrors — LED vanity mirrors, rechargeable mirrors, adjustable mirrors, magnifying mirrors and mirror-storage solutions.
- Foundation — Skin tint, serum-style, radiant, dewy and other complexion products.
- Makeup Brushes — Individual brushes, dual-ended tools, full brush sets and travel brush collections.
Product availability, shades, colors, dimensions, materials, components and specifications may vary. Customers should review the applicable product page before purchasing.
2. Information We May Collect
The information we collect depends on how you interact with our website, products and customer-service functions.
We may collect information that you provide directly, information generated when you use our website, and certain information received from service providers involved in operating our online store.
Information You Provide When Ordering
When you place or attempt to place an order, we may collect information such as:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Products ordered
- Selected shades, colors or product options
- Order value
- Order history
- Delivery information
- Other information reasonably necessary to complete the transaction
We may use this information to process purchases, fulfill orders, arrange shipping, communicate about transactions and provide customer support.
Payment Information
Payments may be processed through third-party payment service providers.
Depending on the payment method selected, the payment provider may process information such as payment card information, billing information, account information or transaction information.
Where payments are handled directly by third-party payment providers, Zorviney generally does not receive or store complete payment-card numbers or complete card security codes on its own systems.
Payment service providers process payment information according to their own security procedures, terms and privacy policies.
Customer Service Information
When you contact us, we may collect information contained in your inquiry, including:
- Name
- Email address
- Order number
- Product information
- Message content
- Photos or videos you choose to provide
- Information relating to returns or refunds
- Information relating to damaged, incorrect or missing products
- Other information relevant to your customer-service request
We use this information to review inquiries and provide customer assistance.
Customer Service Email:
service@zorviney.com
Website and Device Information
When you visit zorviney.com, certain technical information may be collected automatically.
Depending on the technologies used, this information may include:
- IP address
- Browser type
- Device type
- Operating system
- General location information derived from IP address
- Pages viewed
- Referring pages or sources
- Website interaction information
- Session information
- Date and time of visits
- Cookie identifiers
- Advertising identifiers
- Other similar technical identifiers
This information may be used to operate our website, understand how it is used, improve performance, maintain security and evaluate marketing or advertising activity.
3. How We Use Personal Information
We may use personal information where reasonably necessary to operate, maintain and improve the Zorviney online store.
This may include using information to:
- Process and fulfill customer orders
- Process or facilitate payments
- Arrange shipping and delivery
- Provide order confirmations and shipping updates
- Respond to product questions
- Provide customer service
- Handle return and refund requests
- Respond to product-related concerns
- Detect and prevent fraudulent or unauthorized transactions
- Maintain website functionality and security
- Improve our products and online shopping experience
- Analyze website traffic and performance
- Measure marketing and advertising effectiveness
- Maintain business and transaction records
- Meet applicable legal, regulatory and compliance requirements
Where required by applicable law, we rely on an appropriate legal basis for processing personal information.
4. How We Share Information
We may disclose personal information to third parties where reasonably necessary to operate our website, fulfill orders, provide customer service, process transactions, perform analytics, support advertising or comply with legal requirements.
Categories of third parties may include:
- Payment service providers
- Shipping and logistics companies
- E-commerce service providers
- Website hosting providers
- Cloud and technology providers
- Analytics providers
- Advertising service providers
- Fraud-prevention providers
- Customer-service providers
- Professional advisers
- Government or regulatory authorities where legally required
We aim to provide only the information reasonably necessary for the applicable service or purpose.
5. Advertising and Analytics
Zorviney may use analytics and advertising technologies to understand website activity, evaluate marketing performance, measure advertising campaigns and improve the online shopping experience.
Depending on the service involved, these technologies may process information such as:
- IP address
- Device information
- Browser information
- Cookie identifiers
- Advertising identifiers
- Website interactions
- Pages viewed
- Advertising interactions
- General location information
Depending on the applicable privacy law and the technologies used, certain advertising-related disclosures may be considered a "sale," "sharing," or use of personal information for targeted advertising.
Where required by law, relevant privacy choices may be made available through our website or other applicable mechanisms.
6. AppLovin
Zorviney may use services provided by AppLovin in connection with advertising, campaign measurement, attribution, analytics and advertising performance.
Depending on the specific services used, AppLovin may process information relating to:
- Devices and device identifiers
- Advertising interactions
- Website or app activity
- Campaign attribution
- Advertising performance
- Other information reasonably necessary to provide its services
AppLovin handles information according to its own privacy practices.
Customers may review AppLovin's Privacy Policy for additional information about its data practices.
Where required by applicable privacy law, relevant choices concerning advertising technologies may be made available through our website, cookie controls, device settings or other applicable privacy mechanisms.
7. Cookies and Similar Technologies
zorviney.com may use cookies, pixels, tags, local storage and similar technologies.
These technologies may be used to:
- Enable website functionality
- Maintain shopping-cart functionality
- Remember customer preferences
- Understand website usage
- Improve website performance
- Maintain security
- Measure website traffic
- Analyze advertising performance
- Support marketing and advertising activities
Some cookies and similar technologies may be placed directly by our website, while others may be provided by third-party service providers.
Depending on the controls available, customers may be able to manage cookies through browser settings or privacy controls provided on zorviney.com.
Disabling certain cookies may affect the availability or operation of some website features.
8. Online Advertising Choices
Depending on your location and applicable law, you may have choices regarding certain analytics, advertising or targeted-advertising activities.
Available options may include:
- Adjusting browser cookie settings
- Using available cookie-preference controls
- Managing advertising preferences through your device
- Using available privacy-request mechanisms
- Opting out of certain forms of targeted advertising where legally required
- Opting out of certain sales or sharing of personal information where applicable
Where available, customers should use the applicable Cookie Preferences, Privacy Choices or other privacy-control tools provided through zorviney.com.
9. Data Security
We use reasonable administrative, technical and organizational measures designed to help protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
We also work with service providers that maintain security measures appropriate to the services they provide.
However, no website, internet transmission, payment system or electronic storage method can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their own account information, devices and passwords.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.
Retention periods may depend on factors such as:
- Order fulfillment
- Customer-service requirements
- Return and refund processing
- Transaction records
- Fraud prevention
- Dispute resolution
- Accounting requirements
- Legal or regulatory obligations
When information is no longer reasonably necessary, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements.
11. Your Privacy Rights
Depending on where you live and the privacy laws that apply, you may have certain rights regarding your personal information.
These rights may include the ability to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Obtain information about how personal information is processed
- Request a copy of certain personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain targeted advertising activities
- Opt out of certain sales or sharing of personal information where applicable
- Manage marketing communication preferences
Privacy rights vary by jurisdiction and may be subject to legal exceptions.
To submit a privacy-related request, please contact:
We may need to verify certain information before completing a request in order to help protect personal information from unauthorized access or disclosure.
12. Children's Privacy
Zorviney offers cosmetics, beauty tools, makeup mirrors and related beauty products.
Our website, online store, checkout services and customer-service functions are intended for adults and individuals legally permitted to make purchases.
We do not knowingly request or collect personal information directly from children in circumstances prohibited by applicable privacy law.
Children should not independently provide personal information, create accounts or make purchases where they are not legally permitted to do so.
If a parent or guardian believes that a child has provided personal information without appropriate authorization, please contact:
We will review the request and take appropriate action where required by applicable law.
13. International Data Processing
Because Zorviney operates an online store and may use service providers located in different countries or regions, personal information may be processed outside the country in which a customer lives.
Where required, we take reasonable steps to use appropriate safeguards when information is transferred internationally.
Privacy and data-protection laws in another jurisdiction may differ from those in your country or region.
14. Third-Party Websites and Services
zorviney.com may contain links or integrations involving websites, platforms, payment services, advertising services or other services operated by third parties.
Third-party services operate independently and maintain their own privacy practices.
This Privacy Policy does not govern how third parties collect or use information on their own websites, platforms or services.
We recommend reviewing the relevant privacy policy before providing personal information to a third-party service.
15. Marketing Communications
Where permitted, we may send customers service-related or marketing communications.
Service communications may include:
- Order confirmations
- Shipping notifications
- Transaction information
- Customer-service responses
- Return or refund updates
- Important account or policy notices
Where promotional or marketing communications are offered, customers may be able to unsubscribe using the method provided in the communication or by contacting us.
Unsubscribing from promotional communications does not necessarily prevent receipt of necessary transaction, order or customer-service communications.
16. Changes to This Privacy Policy
We may revise this Privacy Policy when our services, technologies, business practices, legal requirements or privacy practices change.
When updates are made, the revised version will be published on this page together with an updated revision date where appropriate.
We encourage customers to review this Privacy Policy periodically to remain informed about our privacy practices.
17. Contact Us
If you have questions regarding this Privacy Policy, the handling of personal information, advertising or analytics technologies, or a privacy-related request, please contact us.
No. 2091 Guangzhou Avenue North, Baiyun District,
Guangzhou, Guangdong, China
We will review privacy-related inquiries and respond in accordance with applicable requirements.