Return Policy
Return Policy
This Return Policy explains the conditions and procedures that apply when requesting a return, exchange, refund or other after-sales support for products purchased through zorviney.com.
Before You Request A Return
1. Return Period
Customers may request a return within 30 days after the order has been delivered.
A return request must be submitted to our customer support team before any product is shipped back.
Products returned without prior authorization or outside the applicable return period may not qualify for a standard return or refund.
The return period does not limit any rights that may apply under mandatory consumer-protection laws.
2. Return Eligibility
To qualify for a standard return, the product generally must:
- Be the subject of a return request submitted within the applicable 30-day period
- Be unused and in its original condition
- Include the original components, accessories and parts supplied with the product
- Include relevant instructions, inserts or other included materials where applicable
- Include the original packaging where reasonably required for the return
- Not have been damaged through misuse, improper care, unauthorized alteration or improper handling
- Have received return authorization from our customer support team before shipment
Return eligibility is determined based on the individual product, its condition, the reason for the request and the circumstances of the order.
3. Beauty and Personal-Use Product Conditions
Because Zorviney sells cosmetics and personal-use beauty products, additional hygiene-related conditions may apply to certain items.
Unless otherwise required by applicable law, opened, used or tested cosmetic products may not qualify for a return based solely on personal preference, shade selection or change of mind.
This may include products such as:
- Foundation and complexion products
- Eyebrow cosmetics
- Other cosmetic products that have been opened, applied or tested
- Beauty tools that have been used in direct personal contact where hygiene considerations apply
This restriction does not prevent customers from contacting us about products that arrive damaged, defective, incorrect, incomplete or otherwise affected by a confirmed order or product issue.
Makeup mirrors and other non-consumable beauty accessories are assessed according to their individual condition and the reason for the return.
4. Items That May Not Qualify for Return
A product may not qualify for a standard return where:
- The return request is submitted outside the applicable return period
- The product has been used beyond what is reasonably necessary to inspect it
- A cosmetic product has been opened, used or tested and the request is based on personal preference
- Parts, accessories, instructions or other originally supplied components are missing
- The product has been altered or modified
- The product has been damaged through misuse, improper care or unauthorized handling
- The product is returned without prior authorization
- The returned product does not correspond with the approved return request
Where mandatory consumer rights apply, those rights will take precedence over this policy.
5. How to Request a Return
Before returning any product, please contact our customer support team at:
Email:
service@zorviney.com
Please provide:
- Your order number
- The email address used for the order
- The product name
- The reason for the return request
- A clear description of any issue
- Photos or supporting information where relevant
After reviewing the request, our customer support team will provide the applicable return instructions if the product is eligible.
Please do not send a product back before receiving return instructions.
Return locations may vary depending on the product, fulfillment arrangement and circumstances of the return. The appropriate return address will be provided by customer support as part of the authorized return process.
6. Damaged, Defective or Incorrect Products
If an order arrives damaged, defective, incomplete or contains an incorrect product, please contact us as soon as reasonably possible.
Please provide, where applicable:
- Your order number
- The affected product name
- A clear description of the issue
- Clear photos of the product
- Photos of the shipping packaging
- Details or photos of damaged or missing components
Please retain the affected product and original packaging until our team has completed its review.
Depending on the circumstances, an appropriate resolution may include a replacement, refund or another reasonable solution.
7. Missing Parts or Components
Certain products, including makeup mirrors and brush sets, may include accessories, tools, charging components, storage cases or other included items.
If an item arrives with a missing component, please contact us before returning the entire product.
Please identify the missing component and provide supporting photos or other information where useful.
Depending on the product and availability, we may be able to address a missing component without requiring the complete product to be returned.
8. Exchanges
Exchange requests are reviewed individually and may depend on:
- Product availability
- The condition of the product
- Whether all required accessories and components are present
- The reason for the requested exchange
- Whether the product meets the applicable return requirements
We cannot guarantee that a direct exchange will always be available.
If an exchange cannot be completed, our customer support team may provide another available resolution based on the circumstances of the request.
9. Return Shipping
Responsibility for return shipping depends on the reason for the return.
If the return relates to a confirmed fulfillment or product issue, such as a damaged, defective, incorrect or incomplete item, Zorviney will review the circumstances and provide the appropriate return or resolution instructions.
For returns based on personal preference, change of mind, shade preference or other reasons not caused by a confirmed product or fulfillment issue, return shipping costs are generally the responsibility of the customer.
Customers should not arrange or pay for a return shipment until our support team has provided the applicable return instructions.
10. Return Inspection
Returned products may be inspected after they are received.
The review may include:
- The condition of the returned product
- Whether the returned item matches the approved return request
- Whether included parts and accessories are present
- Whether relevant packaging and materials are included
- Whether the product shows signs of use, damage, alteration or improper handling
Refund eligibility may be confirmed after the returned item has completed the applicable inspection.
11. Refunds
If a return or refund request is approved, the refund will generally be issued to the original payment method used for the purchase.
After a refund has been initiated, the time required for the funds to appear may depend on:
- The original payment method
- The payment service provider
- The card issuer
- The customer's financial institution
- Other payment-processing timelines outside our direct control
Because these processing times vary, Zorviney cannot guarantee the exact date on which a completed refund will appear in the customer's account.
12. Original Shipping Charges
Where a return is made because of personal preference, change of mind, shade selection or another reason not caused by a confirmed product or fulfillment issue, original shipping charges may be non-refundable.
If the return relates to a confirmed damaged, defective, incorrect or incomplete product, any shipping-related costs will be reviewed as part of the overall resolution.
This section does not limit any refund rights required by applicable law.
13. Order Cancellations
If you would like to cancel an order, please contact us as soon as possible after the order has been placed.
Whether a cancellation request can be completed depends on the current status of the order.
Once an order has entered processing, packing or shipment, cancellation may no longer be possible.
If the order has already been shipped, any request to send the product back will be handled under this Return Policy.
14. Refund or Return Questions
For questions regarding returns, refunds, exchanges, damaged products, incorrect products or missing components, please contact:
Customer Support Email:
service@zorviney.com
Phone:
19907795717
When contacting us about an existing order, please include your order number and the email address used during checkout.
15. Business Information
No. 2091 Guangzhou Avenue North, Baiyun District,
Guangzhou, Guangdong, China
Clear Returns. Practical After-Sales Support.
At Zorviney, we aim to make return and refund information clear and easy to understand before and after a purchase.
We review eligible requests based on the product, its condition, the reason for the request and the applicable circumstances of the order.
Because some of our products are cosmetics or personal-use beauty tools, hygiene-related return conditions may apply, while damaged, defective, incorrect or incomplete orders will continue to receive appropriate after-sales review.
If you need assistance, contact us at service@zorviney.com.