Shipping Policy
Shipping Policy
This Shipping Policy explains how orders placed through zorviney.com are processed, shipped and delivered, together with information about tracking, delays, delivery issues, international shipments and other shipping-related matters.
What To Expect After You Order
1. Order Processing
After an order has been successfully submitted and payment has been confirmed, Zorviney generally requires approximately 1–3 business days to prepare the order for shipment.
Business days generally refer to Monday through Friday and do not include applicable public holidays.
Order processing may include:
- Reviewing the submitted order information
- Confirming payment status
- Confirming product availability
- Preparing and packing the products
- Arranging shipment with the applicable carrier
Processing time is separate from transit time. The estimated delivery period begins after an order has been dispatched.
2. Shipping Availability
Shipping availability may vary depending on the destination, the products included in the order and the delivery services available for the applicable address.
Factors that may affect shipping availability include:
- Destination country or region
- Delivery address
- Product size or weight
- Packaging requirements
- Carrier availability
- Local shipping restrictions
- Import or customs requirements
Customers can review the available shipping options for an order during checkout.
3. Shipping Methods and Costs
Shipping methods and charges may vary based on the delivery destination, products ordered, package characteristics and available carrier services.
Any applicable shipping charges will be shown during checkout before the order is submitted.
Customers should review the shipping method and any applicable shipping charges displayed at checkout before completing an order.
4. Estimated Delivery Time
After an order has been shipped, estimated delivery is generally 7–20 business days.
This estimated delivery period does not include the 1–3 business day order-processing period.
Delivery times are estimates rather than guaranteed delivery dates. Actual transit time may vary depending on the destination, carrier operations, customs procedures, weather, transportation conditions and other circumstances outside our direct control.
5. Shipping Confirmation and Tracking
After an order has been dispatched, shipping confirmation or tracking information may be provided using the contact details associated with the order.
Where tracking services are available, customers may receive:
- A tracking number
- A tracking link
- Carrier information
- Shipment-status updates
Tracking systems may require some time after shipment before the first tracking event becomes visible. A temporary delay in tracking updates does not necessarily mean that the shipment has stopped moving.
6. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
This may include:
- Recipient name
- Street address
- Apartment, suite or unit number, where applicable
- City
- State, province or region
- Postal or ZIP code
- Country
- Contact telephone number
Incorrect, incomplete or undeliverable address information may result in shipment delays, failed delivery attempts or the package being returned.
If you identify an address error after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed once processing or shipment has begun.
7. Multiple Packages
In some cases, a single order may be divided into more than one shipment.
This may occur because of:
- Product availability
- Warehouse location
- Package size or weight
- Product packaging requirements
- Carrier or logistical requirements
Separate packages may have different tracking numbers and may arrive on different dates.
Receiving one package does not necessarily mean that the entire order has already been delivered.
8. Customs, Import Duties and Taxes
International shipments may be subject to customs procedures, import duties, taxes, brokerage fees, handling charges or other destination-related charges.
Unless clearly stated otherwise during checkout, these charges are generally the responsibility of the recipient and are not included in the shipping charges paid to Zorviney.
Customs rules and import requirements vary by country or region. Customers are responsible for understanding any requirements that may apply at the destination.
Customs processing may also affect the actual delivery time.
9. Delayed Shipments
Although we aim to support reliable order delivery, occasional delays may occur after a shipment has entered the carrier network.
Possible causes include:
- Carrier disruptions
- Customs processing
- Severe weather
- Public holidays
- Transportation interruptions
- High-volume shopping periods
- Remote or difficult-to-access destinations
- Incomplete or inaccurate address information
- Local restrictions or delivery conditions
If tracking information has not updated for an extended period or your shipment appears significantly delayed, please contact our customer support team for assistance.
10. Lost Packages
If a shipment appears to have been lost in transit, please contact us with the relevant order information.
We may review:
- Tracking history
- Carrier records
- Delivery status
- The shipping address provided with the order
- Other available shipment information
Where appropriate, we may contact or coordinate with the applicable shipping provider to investigate the shipment.
The resolution available will depend on the circumstances and the results of the shipment review.
11. Packages Marked as Delivered
If tracking indicates that a package has been delivered but you cannot locate it, we recommend first checking the areas where the carrier may have left the shipment.
Please consider checking:
- Your mailbox or designated parcel area
- Front, side or rear entrances
- Other members of your household
- Neighbors who may have accepted the package
- Building reception, concierge or management
- Mailrooms or parcel lockers
- Any delivery details provided by the local carrier
If the package still cannot be located, please contact our customer support team and provide your order number and relevant tracking information.
12. Damaged Packages or Products
We recommend inspecting your order reasonably soon after delivery.
If a product arrives damaged, defective, incomplete or otherwise affected by a shipping-related issue, please contact us and provide:
- Your order number
- The affected product name
- A description of the issue
- Clear photos of the product
- Photos of the shipping packaging, where relevant
- Photos of damaged or missing components, where applicable
Please retain the affected product and its original packaging until our support team has reviewed the case and provided further instructions.
13. Incorrect or Missing Items
If your order contains an incorrect product or appears to be missing an item, accessory or component, please contact us with:
- Your order number
- The product name
- A description of the issue
- Details of the missing or incorrect item
- Supporting photos, where applicable
Our customer support team will review the order information and provide appropriate assistance based on the circumstances.
14. Order Changes and Cancellations
If you would like to request an order change or cancellation, please contact us as soon as possible after placing the order.
Whether a request can be completed depends on the current status of the order.
Once an order has entered processing, packing or shipment, we may no longer be able to modify or cancel it.
If an order has already been shipped, any request relating to returning the product will be handled under the applicable Return Policy.
15. Returned or Undeliverable Packages
A shipment may be returned to the sender for reasons including:
- Incorrect or incomplete address information
- Failed delivery attempts
- Refusal of the shipment
- Failure to collect the package
- Carrier inability to complete delivery
- Local delivery restrictions
If a package is returned because of inaccurate or incomplete information provided by the customer, additional shipping charges may apply if a new shipment is requested.
Please contact customer support if you believe your package has been returned or cannot be delivered.
16. Contact Us
For shipping, tracking, delivery, damaged package, missing item or other order-related questions, please contact Zorviney customer support.
Customer Support Email:
service@zorviney.com
Phone:
19907795717
To help us review your request efficiently, please provide where applicable:
- Your order number
- The email address used during checkout
- The product name
- Tracking information
- A brief description of the issue
- Photos or supporting information where relevant
17. Business Information
The following information identifies the business responsible for operating zorviney.com.
No. 2091 Guangzhou Avenue North, Baiyun District,
Guangzhou, Guangdong, China
Clear Information From Checkout To Delivery.
At Zorviney, we aim to provide customers with clear order information, transparent delivery estimates, available tracking information and practical support throughout the shipping process.
Delivery conditions may vary by destination and carrier, but we will continue to provide the available shipment information and assist with reasonable shipping-related concerns.
If you need assistance with an order, contact us at service@zorviney.com.