Terms and Conditions
Terms and Conditions
Welcome to Zorviney. These Terms and Conditions govern your access to zorviney.com, your use of our online store and purchases made through our website.
By browsing our website, placing an order or using our shopping services, you agree to comply with these Terms and Conditions together with the other policies made available on our website.
Please review these terms carefully before completing a purchase.
1. About Zorviney
Zorviney is an online beauty store offering products across four primary categories:
- Eyebrow Products — Brow pencils, microblade-style brow pens, brow palettes and related brow styling tools.
- Makeup Mirrors — LED vanity mirrors, rechargeable mirrors, adjustable mirrors, magnifying mirrors and mirror-storage solutions.
- Foundation — Lightweight, radiant, dewy, serum-style and other complexion products.
- Makeup Brushes — Individual brushes, dual-ended tools, complete brush sets and travel brush collections.
Product availability, shades, colors, formulas, materials, dimensions, components and specifications may vary by item.
Customers should review the individual product page before completing a purchase.
No. 2091 Guangzhou Avenue North, Baiyun District,
Guangzhou, Guangdong, China
zorviney.com is owned and operated by Guangzhou Machi Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination and related e-commerce activities.
2. Use of Our Website
Customers may use zorviney.com for lawful shopping, product-information and related customer-service purposes.
When using our website, you agree not to:
- Use the website for unlawful or fraudulent activities
- Attempt to interfere with website operation or security
- Submit false, misleading or unauthorized order information
- Attempt unauthorized access to website systems or customer information
- Use automated methods in a way that unreasonably disrupts website functionality
We may take reasonable measures to protect our website, customers, transactions and business operations from misuse.
3. Product Information
We aim to provide clear and useful information about the beauty products offered through zorviney.com.
Depending on the product, information may include:
- Product descriptions
- Product images
- Available shades or colors
- Formula or texture information
- Materials or components
- Dimensions
- Features and functions
- Coverage or finish information
- Applicator information
- Usage information
- Care or cleaning guidance
- Charging or electrical information for applicable mirrors
- Product-specific warnings or notices
Customers should review the information displayed on the individual product page before purchasing.
Minor differences may occur between website images and the physical product because of factors such as lighting, screen settings, skin tone, manufacturing variation or product updates.
4. Product Use and Guidance
Different Zorviney products may require different methods of application, cleaning, charging, storage or care.
Before using a product, customers should review applicable information including:
- Product specifications
- Application instructions
- Shade or color information
- Care and cleaning guidance
- Storage information
- Electrical or charging information for applicable makeup mirrors
- Product-specific warnings or notices
Foundation and eyebrow products should be used according to their intended cosmetic purpose.
Makeup brushes should be cleaned and dried according to suitable brush-care practices.
Rechargeable or electrically powered makeup mirrors should be operated according to the instructions and charging requirements provided with the applicable product.
Products should only be used for their intended purpose.
5. Product Availability
Products displayed on zorviney.com are subject to availability.
Inventory may change, and a product appearing on our website does not guarantee that it will remain available.
If a product becomes unavailable after an order has been submitted, we may contact the customer to:
- Provide updated availability information
- Offer an available alternative where appropriate
- Cancel the unavailable item
- Arrange an applicable refund
Any available resolution will depend on the circumstances of the order.
6. Pricing
Product prices are displayed on zorviney.com.
The final amount payable will be shown during checkout before the order is submitted.
Depending on the order and destination, the final amount may include:
- Product price
- Shipping charges
- Taxes, where applicable
- Discounts, where applicable
- Other charges disclosed during checkout
Prices may change from time to time.
A later price change will not normally affect a previously completed and accepted order, except where an obvious pricing or technical error has occurred and applicable law permits correction.
7. Promotions and Discounts
From time to time, Zorviney may offer:
- Promotional prices
- Discount codes
- Limited-time offers
- Other promotional benefits
Promotions may be subject to eligibility requirements, product restrictions, expiration dates, quantity limits or usage conditions.
Unless otherwise stated, promotional offers cannot necessarily be combined.
We may correct or withdraw a promotion where an obvious error, misuse or technical problem has occurred, subject to applicable law.
8. Placing an Order
To place an order, customers must provide the information reasonably required to complete the transaction.
This may include:
- Customer name
- Email address
- Telephone number
- Billing information
- Shipping address
- Selected products
- Selected shades, colors or other options
- Payment information
Customers are responsible for ensuring that the information provided during checkout is accurate and complete.
Before submitting an order, customers should review product selection, quantities, options, delivery details and total charges.
9. Order Confirmation and Acceptance
After an order is submitted, customers may receive an electronic order confirmation.
An automated confirmation indicates that the order has been received, but may not necessarily represent final acceptance in every circumstance.
An order may require review for:
- Payment authorization
- Product availability
- Shipping availability
- Incorrect pricing or product information
- Fraud prevention or transaction security
If an order cannot be processed, we will take reasonable steps to notify the customer using the contact information provided.
If payment has already been collected for an order that cannot be fulfilled, an applicable refund will be arranged.
10. Payment
Available payment methods are displayed during checkout.
Payments may be processed through authorized third-party payment service providers.
By submitting payment information, you confirm that:
- The information provided is accurate
- You are authorized to use the selected payment method
- Sufficient funds or credit are available where applicable
- The payment provider may perform security or verification checks
Where a third-party provider processes payment directly, Zorviney generally does not receive or store complete payment-card numbers or complete card security codes on its own systems.
Please review our Payment & Security Policy for additional information.
11. Fraud Prevention and Order Verification
To help protect customers and our online store, certain orders may be subject to transaction verification or security review.
In some circumstances, additional information may be requested to verify an order.
Subject to applicable law, we may refuse or cancel transactions reasonably identified as:
- Unauthorized
- Fraudulent
- Abusive
- Associated with invalid payment information
- Otherwise inconsistent with these Terms and Conditions
If an order is cancelled after payment has already been collected, the applicable amount will be refunded according to our payment procedures.
12. Order Changes and Cancellations
If you would like to request an order change or cancellation, please contact us as soon as possible.
Customer Support Email:
service@zorviney.com
Whether an order can be changed or cancelled depends on its current processing status.
Once an order has entered fulfillment, packing or shipment, modification or cancellation may no longer be possible.
If a product has already been shipped, the applicable Return Policy may apply after delivery.
13. Shipping and Delivery
Orders are shipped according to our Shipping Policy.
Shipping availability, methods and estimated delivery times may depend on:
- Destination
- Carrier availability
- Package size or characteristics
- Product type
- Customs procedures
- Local delivery conditions
- Other transportation circumstances
Our general order-processing period is approximately 1–3 business days.
After shipment, estimated delivery is generally 7–20 business days.
Delivery estimates are not guaranteed unless expressly stated otherwise.
Customers are responsible for providing complete and accurate delivery information.
Please review our Shipping Policy for full details.
14. International Orders
International orders may be subject to:
- Customs procedures
- Import regulations
- Duties
- Taxes
- Brokerage or handling charges
- Local delivery requirements
Where such charges are not already included or expressly stated during checkout, customers may be responsible for applicable charges imposed by the destination country or relevant authorities.
Customs clearance procedures may also affect delivery time.
15. Returns, Refunds and Exchanges
Return, refund and exchange requests are handled according to our Return Policy.
Customers should contact our customer-service team before returning any product.
When requesting assistance, please provide where applicable:
- Order number
- Email address used during checkout
- Product information
- Reason for the request
- Photos or supporting information
Customer Support Email:
service@zorviney.com
Please review our Return Policy for complete eligibility requirements and procedures.
16. Damaged, Defective, Incorrect or Incomplete Orders
Customers should inspect products reasonably soon after delivery.
If an order arrives damaged, defective, incorrect or incomplete, please contact us as soon as reasonably possible.
Depending on the issue, we may request:
- Order number
- Description of the problem
- Product photographs
- Packaging photographs
- Information identifying missing parts or components
- Video where helpful for an electronic product issue
Our customer-service team will review the available information and provide an appropriate resolution according to applicable policies and consumer rights.
17. Customer Responsibilities
When purchasing or using Zorviney products, customers are responsible for:
- Reviewing product descriptions before purchasing
- Reviewing shades, colors, dimensions and relevant specifications
- Providing accurate order and shipping information
- Reviewing cosmetic usage information
- Following care and cleaning guidance
- Following charging or electrical instructions for applicable makeup mirrors
- Using products only for their intended purpose
- Keeping relevant order information for customer-service purposes
Customers selecting foundation or other shade-dependent cosmetics should review available shade information carefully.
Product appearance may vary depending on screen settings, lighting, skin tone and application technique.
Nothing in these Terms is intended to exclude rights that cannot legally be excluded under applicable consumer-protection laws.
18. Website Content
Text, graphics, product images, brand materials, website design, layout and other content appearing on zorviney.com may be protected by intellectual-property laws.
Unless otherwise permitted by law or authorized by the relevant rights holder, website content may not be copied, reproduced, republished, distributed, modified or commercially exploited without appropriate authorization.
Third-party trademarks, names and materials remain the property of their respective owners.
19. Third-Party Services
To operate our online store, we may work with third-party service providers for functions including:
- Payment processing
- Website hosting
- E-commerce technology
- Shipping and logistics
- Analytics
- Advertising
- Customer support
- Fraud prevention
Third-party services may operate under their own terms, privacy policies and service conditions.
For information regarding personal information and third-party services, please review our Privacy Policy.
20. Privacy
Personal information provided through zorviney.com is handled according to our Privacy Policy.
Information may be processed where reasonably necessary to:
- Complete transactions
- Fulfill orders
- Arrange shipping
- Provide customer support
- Maintain website security
- Meet applicable legal requirements
- Support analytics and advertising activities where permitted
Zorviney may use advertising and analytics services including AppLovin, as described in our Privacy Policy.
Please review our Privacy Policy for more information.
21. Service Availability
We aim to keep zorviney.com available and functioning properly.
However, temporary interruptions may occur because of:
- Maintenance
- Technical issues
- Service-provider interruptions
- Security measures
- Website updates
- Events outside our reasonable control
We do not guarantee that the website will always operate without interruption or error.
22. Limitation of Responsibility
To the extent permitted by applicable law, Zorviney is not responsible for losses or delays caused solely by circumstances outside our reasonable control.
Such circumstances may include events involving:
- Shipping carriers
- Customs authorities
- Telecommunications providers
- Payment providers
- Independent technology providers
- Other independent third parties
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms is intended to reduce mandatory rights available to consumers under applicable consumer-protection laws.
23. Changes to These Terms
We may revise these Terms and Conditions from time to time to reflect:
- Changes to our services
- Changes to website functionality
- Business or operational updates
- Legal or regulatory requirements
- Updates to related policies
Revised Terms will be made available through zorviney.com.
The version generally applicable to an order will be the version in effect when the order was placed, except where applicable law requires otherwise.
24. Related Policies
These Terms and Conditions should be read together with other policies available on zorviney.com, including:
- Privacy Policy
- Shipping Policy
- Return Policy
- Warranty & Guarantee
- Payment & Security Policy
- Cookie Preferences
- Other applicable customer policies
Together, these documents provide additional information regarding the use of our online store and purchases made through Zorviney.
25. Contact Us
If you have questions about these Terms and Conditions, a product, an order, payment, shipping, returns or another customer-service matter, please contact us.
No. 2091 Guangzhou Avenue North, Baiyun District,
Guangzhou, Guangdong, China
zorviney.com is owned and operated by Guangzhou Machi Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination and related e-commerce activities.
Thank you for visiting and shopping with Zorviney.