Warranty & Guarantee
Warranty & Guarantee
This Warranty & Guarantee explains how Zorviney handles product-related concerns involving damaged, defective, incorrect or incomplete products purchased through zorviney.com.
This page should be read together with our Return Policy, Shipping Policy, Privacy Policy and Terms & Conditions.
1. Our Quality Commitment
Zorviney aims to provide products that are accurately described, appropriately packaged and supplied in a condition suitable for their intended normal use.
We make reasonable efforts to present product features, materials, colors, shades, dimensions, components and functions as clearly as possible on our website.
However, minor variations may occur between individual products or between the physical product and its appearance on a digital screen.
These variations may include:
- Minor shade or color differences caused by lighting or screen settings
- Small differences in cosmetic packaging or labeling
- Minor differences in brush-fiber arrangement or shape
- Small variations in surface finish or product appearance
- Minor manufacturing marks that do not affect normal use
Minor variations that do not materially affect the product's normal use are not automatically considered defects.
2. Damaged, Defective, Incorrect or Incomplete Products
Please contact our customer support team if your order arrives with a product-related or fulfillment-related issue.
Examples may include:
- A product damaged during shipment
- A broken or visibly damaged component
- A product that does not reasonably function as described
- An incorrect product received
- An incorrect product quantity
- Missing accessories, tools or components
- A product that is materially inconsistent with the order placed
- Packaging damage that has also affected the product itself
When contacting us, please provide where applicable:
- Your order number
- The email address used during checkout
- The product name
- A clear description of the issue
- Photos or video showing the problem
- Photos of the outer and inner packaging
- Photos of any shipping label where relevant
- Information about missing parts or accessories
Please keep the affected product and its packaging until our team has reviewed the request and provided further instructions.
3. Available Resolutions
If our review confirms a product or fulfillment issue, the available resolution will depend on the circumstances.
Where appropriate, a resolution may include:
- Replacement of the affected product
- Replacement of a missing or damaged component
- Reshipment of an incorrect or missing item
- A refund to the original payment method
- A partial refund where appropriate
- Another reasonable solution where required by applicable law
The specific solution available will depend on the nature of the issue, product availability, order circumstances and applicable legal requirements.
4. Quality Considerations By Product Type
Different Zorviney product categories have different materials, functions and intended uses. The following information helps explain how product-related concerns may be evaluated.
Eyebrow Products
Eyebrow cosmetics may vary in shade appearance, texture and application depending on lighting, skin tone and application technique.
Potential product concerns may include:
- Broken or damaged applicator components upon arrival
- Product arriving materially damaged
- Incorrect shade or product sent
- Missing included components
Personal preference regarding shade, finish or application result is not by itself considered a product defect.
Makeup Mirrors
Makeup mirrors may include lighting, rechargeable batteries, touch controls, magnification and adjustable mechanisms.
Potential product concerns may include:
- Lighting not operating as reasonably described
- Charging or power-related issues present upon receipt
- Broken mirror components
- Missing charging accessories or included parts
- Incorrect mirror model received
Problems resulting from incorrect charging, impact, water exposure, unauthorized disassembly or use outside the product's intended purpose are generally not considered manufacturing defects.
Foundation
Foundation appearance may differ depending on skin tone, undertone, lighting, device display, skincare preparation and application method.
Potential order or product concerns may include:
- Damaged or leaking packaging upon arrival
- Incorrect foundation product or shade sent
- Broken pump or applicator upon receipt
- Material product damage during shipment
Selecting a shade that does not match an individual's complexion, or personal preference regarding finish or coverage, is not automatically considered a product defect.
Makeup Brushes
Makeup brushes may vary slightly in bristle arrangement, shape and appearance because of normal manufacturing tolerances.
Potential product concerns may include:
- Brush head or handle arriving broken
- Ferrule separation upon arrival
- Missing brushes or accessories in a set
- Incorrect brush set received
Normal wear from repeated use, improper cleaning or storage, or minor occasional loose fibers are not automatically considered manufacturing defects.
5. Missing Parts or Components
Some Zorviney products may include multiple parts, accessories or included components.
Examples may include:
- Charging cables supplied with applicable makeup mirrors
- Magnifying mirror accessories
- Storage components
- Brush cases
- Multiple brushes within a set
- Other product-specific included accessories
If a component is missing, please contact us before returning the complete product.
Depending on the product and availability, we may be able to resolve the issue by providing the missing component without requiring a full return.
6. What Is Not Generally Covered
Product concerns caused by the following circumstances are generally not treated as manufacturing or fulfillment defects:
- Minor cosmetic or manufacturing variations that do not affect normal use
- Normal wear and tear from regular use
- Damage caused after delivery through misuse or improper handling
- Damage caused by impact, dropping or crushing
- Failure to follow product-use instructions
- Improper cleaning or storage
- Unauthorized alteration or disassembly
- Use of unsuitable or unauthorized accessories
- Incorrect charging or power use with applicable electronic products
- Water or moisture damage where the product is not designed for such exposure
- Accessories or components lost after delivery
- Damage caused by excessive force or use outside the product's intended purpose
- Products purchased from an unauthorized third-party seller
- Personal dissatisfaction with color, shade, finish, texture or design where the product reasonably matches its description
This section does not limit any rights that cannot legally be excluded under applicable consumer-protection laws.
7. Product Use and Care
Product performance and condition may depend on proper use, cleaning, storage and handling.
Customers should follow the instructions, labels and care guidance provided with the applicable product.
Depending on the product, this may include:
- Using makeup products only for their intended cosmetic purpose
- Closing and storing cosmetics properly after use
- Keeping cosmetic products away from unsuitable heat or moisture
- Cleaning makeup brushes using appropriate methods
- Allowing brushes to dry properly before storage
- Using the correct charging method for rechargeable makeup mirrors
- Keeping electrical beauty products away from unsuitable water exposure
- Avoiding unauthorized repair or disassembly
Damage caused by failure to follow reasonable use or care instructions may not qualify as a product defect.
8. Product Appearance and Individual Use
Product images on zorviney.com are intended to provide a reasonable visual representation of the products offered.
However, the appearance of a product may vary because of:
- Screen brightness and display settings
- Photography lighting
- Environmental lighting conditions
- Individual skin tone and undertone
- Minor manufacturing variations
- Packaging updates
- Application technique
In particular, cosmetic shades may appear different on different devices or under different lighting conditions.
Such differences do not automatically indicate that a product is defective.
9. How to Submit a Warranty or Product-Issue Request
Contact Us
Email our customer support team at service@zorviney.com.
Provide Order Details
Include your order number, order email and affected product name.
Document The Issue
Describe the problem and provide clear photos or video where applicable.
Wait For Review
Our support team will review the information and provide the applicable next steps.
10. Return Shipping for Confirmed Product Issues
If a product issue involving damage, defect, incorrect fulfillment or missing components is confirmed, our support team will provide the applicable resolution and any necessary return instructions.
Return procedures may vary depending on the product and the circumstances of the request.
For ordinary returns that do not involve a confirmed defect or fulfillment issue, our Return Policy applies.
Do not send products to our registered company address unless our customer support team specifically instructs you to do so.
The appropriate return location will be provided as part of the authorized return process when a return is required.
11. Refunds
Where a refund is approved as part of a product-related resolution, the refund will generally be issued to the original payment method.
After the refund has been initiated, the time required for it to appear may depend on:
- The original payment method
- The payment processor
- The card issuer
- The customer's bank or financial institution
- Other payment-processing timelines outside our direct control
Because these processing times vary, Zorviney cannot guarantee the exact date on which a refund will appear in the customer's account.
12. No Unauthorized Warranties
Except where specifically stated on zorviney.com or required by applicable law, Zorviney does not make additional guarantees that a product will:
- Appear identical under every lighting condition
- Display exactly the same color or shade on every screen
- Produce the same cosmetic appearance on every individual
- Provide an identical makeup finish across different skin types or application techniques
- Match an individual's personal preference for shade, texture, size or design
- Remain compatible with accessories or devices not specified for use with the product
- Perform normally when used outside its intended purpose
- Remain free from damage caused by misuse, incorrect charging, improper storage or unauthorized modification
Statements made by unauthorized third parties do not create additional warranties on behalf of Zorviney.
13. Consumer Rights
This Warranty & Guarantee is intended to explain Zorviney's general approach to product-related concerns.
Nothing in this policy is intended to exclude, restrict or reduce any rights or remedies that cannot legally be excluded under applicable consumer-protection law.
Where mandatory law provides greater protection, the applicable legal requirements will prevail.
14. Contact Us
For questions relating to damaged products, defects, missing components, incorrect products, product-use concerns or warranty-related support, please contact:
Customer Support Email:
service@zorviney.com
Phone:
19907795717
Please include:
- Your order number
- The email address used during checkout
- The affected product name
- A description of the issue
- Photos or video where relevant
15. Business Information
No. 2091 Guangzhou Avenue North, Baiyun District,
Guangzhou, Guangdong, China
Clear Product Support When Something Isn't Right.
At Zorviney, we aim to provide accurate product information and practical after-sales support when an order arrives damaged, defective, incorrect or incomplete.
Product-related requests are reviewed according to the nature of the issue, the condition of the product, the available supporting information and the applicable circumstances of the order.
If you need assistance, contact us at service@zorviney.com .