Privacy Policy

ZORVINEY operates this digital storefront and website, encompassing all content, features, tools, and offerings, to deliver an elevated beauty shopping journey (the "Services").

The ZORVINEY online platform is legally owned and managed by Guangzhou Machi Technology Co., Ltd. Our store operates on the Shopify infrastructure, which powers the Services we provide to you.

This Privacy Policy outlines our practices regarding the collection, utilization, sharing, and protection of your personal data when you browse zorviney.com, purchase our beauty essentials, engage with our marketing, or contact our support team.

Should any discrepancies arise between our Terms of Service and this Privacy Policy concerning data handling, this document shall take precedence.

Please review this policy thoroughly. By accessing or utilizing our Services, you consent to the data practices detailed herein.

Personal Information We Collect or Process

In this context, "personal information" refers to data that can identify, relate to, or reasonably be associated with you as an individual. This excludes anonymized or fully de-identified data.

Based on your engagement with our platform, location, and privacy settings, the data we gather may include:

• Contact Details, including your full name, email address, phone number, and both billing and delivery addresses.
• Account Data, including secure login credentials, saved preferences, address books, and profile configurations.
• Transaction Records, detailing products viewed, cart additions, completed purchases, returns, and payment statuses.
• Payment Information, processed securely via third-party gateways. We do not retain full credit card numbers or CVV codes on our servers.
• Customer Support Communications, such as order inquiries, attached images, and any other details shared when reaching out to our service team.
• Device & Technical Data, including browser types, operating systems, IP addresses, network details, and distinct device identifiers.
• Browsing Metrics, covering pages navigated, search queries, referral sources, checkout progression, and time of visit.
• Advertising Metrics, including ad interactions, conversion events, campaign tracking, and associated identifiers where legally permissible.
• Privacy Preferences, capturing your cookie consent records and broadcasted device privacy signals.

Personal Information Sources

We acquire this information through various channels:

• Directly provided by you during account creation, checkout, newsletter sign-ups, or customer service interactions.
• Automatically captured via cookies, pixels, server logs, and local storage as you navigate our platform.
• From our infrastructure partner, Shopify, and related operational service providers.
• Through secured payment gateways and financial processors.
• From logistics, warehousing, and shipping partners handling your physical orders.
• Via marketing, analytics, and advertising networks.
• Through fraud-detection and cybersecurity agencies.
• From affiliated business partners, where authorized by law.

How We Use Your Personal Information

We utilize your data to operate efficiently and enhance your ZORVINEY experience for the following purposes:

Provide and Improve the Services. To power the website, fulfill beauty tool orders, coordinate logistics, maintain cart data, handle returns, and upgrade overall site functionality.

Payments and Transactions. To securely finalize payments, issue refunds, maintain financial records, and prevent fraudulent purchases.

Marketing and Advertising. To evaluate campaign success, attribute sales to specific ads, deliver relevant promotional content, and personalize your shopping experience, in accordance with applicable laws.

Analytics and Website Improvement. To study traffic patterns, user navigation, and product interest, allowing us to continuously refine our digital storefront.

Security and Fraud Prevention. To monitor, investigate, and mitigate unauthorized access, malicious activities, or potential security breaches.

Communicating With You. To send timely order updates, respond to inquiries, and foster a reliable relationship with you.

Legal and Compliance Purposes. To fulfill tax obligations, adhere to regulatory requirements, manage accounting duties, and respond to lawful governmental requests.

Cookies and Similar Technologies

ZORVINEY and our designated partners deploy cookies, tracking pixels, scripts, and local storage mechanisms.

These tools serve to:

• Support essential site operations and secure checkout processes.
• Retain your personalized settings and cart contents.
• Monitor traffic metrics and evaluate site performance.
• Track marketing efficiency and attribute successful conversions.

These technologies fall into categories such as strictly necessary, functional, analytical, and advertising. Strictly necessary tools are indispensable for the site to operate and cannot be disabled.

Where required by regional laws, we request your consent before deploying non-essential tracking technologies.

You have the ability to adjust these settings via our Cookie Preferences module on the website. Restricting certain cookies may impact the availability of specific features or personalized content.

Advertising, Analytics and AppLovin

We collaborate with specialized measurement and advertising networks to evaluate how visitors interact with ZORVINEY, optimize our campaigns, and secure our platform.

One such key partner is AppLovin Corporation ("AppLovin"). When activated, AppLovin's tracking tools may collect:

• IP addresses and technical device specifications.
• Unique advertising or online identifiers.
• Browsing actions, specific product views, and search queries.
• Cart additions, checkout progression, and finalized purchase data.
• Ad engagement metrics and location approximations.
• Privacy signals and authorized customer identifiers.

AppLovin utilizes this data for conversion attribution, ad optimization, fraud mitigation, and delivering targeted content, contingent on your regional privacy rights.

We ensure appropriate consent is secured before deploying these non-essential tools and explicitly refrain from sharing sensitive personal data for marketing purposes.

You may adjust these permissions via our on-site privacy controls.

For detailed insights into AppLovin's practices, visit: https://legal.applovin.com/privacy/

Their current policy confirms that e-commerce advertising technologies may process browsing events and checkout activity depending on merchant configuration and user privacy choices.

How We Disclose Personal Information

To run our global beauty brand effectively, we may share your data with trusted entities:

• Shopify and related technological infrastructure providers.
• Financial processors facilitating secure checkouts.
• Global logistics, fulfillment, and warehousing networks.
• Customer service platforms and support agencies.
• Analytics and marketing partners, including AppLovin.
• Cybersecurity and risk-management consultants.
• Legal advisors, auditors, and regulatory bodies when legally obligated.

In the event of a corporate restructuring, merger, or asset sale, data may also be transferred. All service providers are bound by strict confidentiality agreements.

Relationship With Shopify

Our digital boutique is built upon the Shopify platform.

Shopify processes data related to your interaction with our site to maintain and optimize their global e-commerce services. Data entered on zorviney.com may be securely routed to servers located outside your home country.

For a comprehensive understanding of how Shopify handles data, please consult the Shopify Consumer Privacy Policy at: https://privacy.shopify.com/en

Depending on your jurisdiction, additional privacy controls may be accessible directly through Shopify's tools.

Targeted Advertising and Privacy Choices

Under specific regional frameworks, the sharing of data for advertising may be classified as a "sale," "sharing," or "targeted advertising."

Where applicable, you hold the right to opt out of such processing. Manage your preferences by:

• Adjusting the Cookie Preferences on our site.
• Utilizing built-in browser privacy controls.
• Emailing your request to service@zorviney.com.

We actively recognize and respect authorized broadcasted signals, including the Global Privacy Control (GPC), where technically feasible and legally mandated.

Marketing Communications

With your permission, ZORVINEY may send updates regarding new cosmetic tool launches, exclusive offers, and brand news.

You possess the right to withdraw from these promotional emails anytime via the provided unsubscribe link.

Please note, opting out of marketing does not preclude us from sending critical transactional notices, such as shipping confirmations or security alerts.

Third-Party Websites and Links

Our storefront may feature links to external social platforms, payment gateways, or partners.

Navigating to these external sites means you are subject to their specific privacy frameworks, which may differ from ours. We hold no liability for the data practices of unaffiliated third parties and encourage you to review their policies.

Children's Privacy

The ZORVINEY platform is designed exclusively for an adult clientele and is not directed at children.

We do not intentionally solicit or collect data from minors without verified parental consent. If a parent or guardian discovers that a minor has submitted personal details to our site, please contact service@zorviney.com immediately so we can expunge the data in accordance with applicable regulations.

Security of Your Information

We implement rigorous technical, organizational, and administrative barriers to shield your data against unauthorized access, alteration, or destruction.

Nevertheless, internet transmissions are never entirely foolproof. We strongly advise against transmitting highly sensitive details (like full credit card numbers or passwords) via standard email channels.

Data Retention

We store your information only for the duration required to fulfill its intended purpose, such as:

• Executing orders and maintaining accurate financial ledgers.
• Facilitating returns, warranties, and customer support.
• Upholding platform security and resolving disputes.
• Complying with international tax and legal mandates.

Retention timelines vary based on the nature of the data and overriding legal obligations.

Your Privacy Rights

Depending on your jurisdiction, you may exercise several rights regarding your personal data:

Right to Access or Know. Requesting details on the data we hold about you.

Right to Delete. Asking for the removal of specific personal records.

Right to Correct. Rectifying any inaccuracies in your profile.

Right to Portability. Obtaining your data in a structured, transferable format.

Right to Restrict or Object. Limiting how we process your information.

Right to Withdraw Consent. Revoking previously granted permissions.

Right to Opt Out of Sale, Sharing, or Targeted Advertising. Declining the sale, sharing, or use of data for targeted ads where applicable.

Right to Appeal. Escalating concerns to regulatory bodies if a request is denied.

Right to Complain. Lodging a formal complaint with local data protection authorities.

To execute these rights, reach out to: service@zorviney.com. We may require identity verification before processing requests and guarantee non-discrimination for exercising your legal rights.

United States Privacy Rights

Residents of certain U.S. states possess specific statutory rights, including accessing, amending, or deleting data, as well as opting out of targeted marketing or data sales.

To enact these rights, use our site's privacy controls or email: service@zorviney.com.

We honor recognized opt-out signals like Global Privacy Control as required by state laws.

European Economic Area, United Kingdom and Similar Jurisdictions

For users protected by GDPR, UK GDPR, or equivalent frameworks, our processing relies on valid legal bases, including performance of a contract, legitimate business interests, legal compliance, or explicit consent.

You may withdraw consent at any time without affecting prior lawful processing. You also retain the right to lodge complaints with your local data protection authority.

International Transfers

Because our supply chain and technological partners operate globally, your data may be transferred across international borders.

We ensure such transfers are safeguarded by legally recognized mechanisms, including Standard Contractual Clauses, where mandated by law.

Complaints

Should you have any grievances regarding our data handling, please contact us directly using the details below. You also reserve the right to escalate unresolved issues to your regional data protection authority.

Changes to This Privacy Policy

ZORVINEY reserves the right to amend this Privacy Policy to reflect operational upgrades, legal shifts, or technological advancements.

Updates will be indicated by the "Last updated" timestamp at the top of this page. Significant material changes will be communicated proactively where required by law.

Contact Us

For questions regarding this policy or to exercise your privacy rights, please connect with our team:

zorviney.com is owned and operated by Guangzhou Machi Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.