Shipping Policy

At ZORVINEY, we are dedicated to ensuring a seamless, transparent, and secure delivery experience from the moment you finalize your purchase until your beauty essentials arrive at your doorstep.

Our catalog features a diverse range of items—from ultra-soft precision brushes and liquid complexion formulas to sophisticated LED vanity mirrors. To safeguard these varied and often fragile products, we utilize specialized protective packaging designed to minimize transit impact.

Order Processing

Our warehouse operations team typically processes and prepares orders for dispatch within 1 to 3 business days following successful payment authorization.

Please note that business days encompass Monday through Friday, excluding official public holidays.

This internal processing window is distinct from the actual transit time required by the courier. During periods of exceptional demand—such as major product launches, holiday seasons, or unforeseen logistical bottlenecks—fulfillment may require a slightly extended timeframe.

Certain fragile items, particularly glass foundation bottles or electronic vanity mirrors, may undergo supplementary quality checks and secure wrapping before leaving our facility.

Once your parcel is handed over to the courier, an automated shipping confirmation email equipped with your tracking details will be dispatched.

Estimated Delivery Time

The anticipated transit window for standard global shipping generally falls within:

7 to 20 business days post-dispatch.

It is important to remember that this estimated timeframe begins after the initial 1–3 business day order processing period.

Overall transit speeds may be influenced by several variables, including:

• The final geographical destination
• Local courier operational capacity
• International customs and border clearance procedures
• Regional public holidays and observances
• Adverse weather events
• Peak global shipping seasons
• Deliveries to isolated or rural locations
• Unforeseen circumstances beyond our immediate control

We provide these timeframes as reliable estimates; however, they do not constitute legally guaranteed delivery dates.

Shipping Methods and Costs

Available freight options, alongside their corresponding fees, are dynamically calculated and displayed during the checkout process. These calculations factor in your shipping address, package dimensions, volumetric weight, and the specific beauty products enclosed.

If your cart qualifies for a promotional free shipping tier, this eligibility will be clearly reflected in your final total prior to payment confirmation.

Due to safety regulations, certain items containing electronic batteries (like our smart LED mirrors) may necessitate specialized freight routing, which can occasionally dictate the available shipping methods for your region.

Packaging of Fragile Products

The ZORVINEY collection contains structurally sensitive items, such as:

• Glass foundation and serum bottles
• LED illuminated mirror screens and rotational hinges
• Delicate synthetic brush ferrules and bristles
• Electronic charging bases and internal circuitry
• Pressed powder or sculpted brow palettes

We proactively secure these items using shock-absorbent materials, custom-fit foam inserts, and fortified exterior boxing to drastically lower the risk of structural or cosmetic damage during global transit.

We strongly advise handling your parcel with care upon arrival and inspecting all fragile components immediately upon unboxing.

Please retain all original protective packaging materials until you have thoroughly verified that your cosmetics and mirrors function flawlessly.

Tracking Your Order

Upon generating your shipping label, we will issue a confirmation email containing a unique tracking identifier or a direct tracking portal link.

Kindly allow up to 48 hours for the carrier's digital systems to synchronize and display live movement data after the label has been scanned.

Depending on the specific logistics provider and your location, scanning updates may be intermittent, often refreshing only when the parcel crosses major international hubs or arrives at a local distribution center.

Delivery Delays

While we partner with top-tier global logistics networks to expedite your delivery, occasional holdups may manifest due to elements outside our direct jurisdiction, such as:

• Widespread carrier network disruptions
• Intensive customs evaluations
• Extreme meteorological conditions
• Aviation or transportation strikes
• Surges in holiday parcel volumes

Should your tracking data remain stagnant, or if your delivery extends significantly beyond the estimated 7–20 business day window, please connect with our support desk. We will actively investigate the shipment's status with the carrier on your behalf.

Shipping Address Accuracy

The responsibility of supplying a meticulous and deliverable shipping address rests entirely with the customer during the checkout phase.

We urge you to double-check the following details before finalizing your purchase:

• Full recipient name
• Exact street address and applicable apartment/suite numbers
• City, State/Province, and precise Postal/ZIP Code
• Accurate contact phone number and email

If you detect a typographical error post-purchase, alert us immediately. We will make every effort to amend the details before the parcel reaches the packing floor; however, once the order is processed or dispatched, address modifications are generally impossible.

Any additional freight charges incurred due to returned, rerouted, or abandoned packages resulting from incorrect address inputs will be the financial responsibility of the buyer.

International Orders

ZORVINEY successfully dispatches beauty tools to a wide array of international destinations.

Please be advised that cross-border shipments may incur additional localized assessments, including:

• Import duties and municipal tariffs
• Value-added taxes (VAT)
• Customs brokerage and clearance handling fees

Unless expressly covered during our checkout process, the settlement of these governmental or carrier-imposed fees is the sole obligation of the recipient.

ZORVINEY exercises no control over international customs processing times, nor can we predict the exact financial levies applied by your local border authorities.

Damaged Products During Shipping

Because our inventory features delicate glass, complex LED arrays, and finely milled cosmetics, we implore you to inspect your goods immediately upon receipt.

If your mirror arrives shattered, a foundation bottle has leaked, or an item has sustained impact damage, please reach out to our service team as soon as possible.

To swiftly process your claim, we will require:

• Your original ZORVINEY order number
• Sharp, well-lit photos demonstrating the product damage
• Images detailing the condition of the internal padding and outer cardboard box
• A clear snapshot of the carrier shipping label
• A short video demonstrating any electronic lighting failures or hinge damage

Do not dispose of the defective item or any packaging materials until our staff has officially resolved your ticket. Depending on our assessment, we will facilitate a prompt replacement or issue a corresponding refund.

Lost or Delayed Packages

If your tracking portal indicates a severe anomaly—such as a stalled status for multiple weeks or an inability to locate the parcel—please notify us.

We will initiate a formal trace investigation with the respective logistics provider. The timeline and outcome of these investigations are largely dictated by the carrier's internal protocols, but we will advocate for a swift resolution on your behalf.

Packages Marked as Delivered

If your digital tracking confirms a successful delivery but the parcel is nowhere to be found, we recommend taking the following preliminary steps:

• Inspect your immediate surroundings, including side doors, porches, and mailboxes
• Check with your building's reception, concierge, or mailroom
• Inquire with housemates, family members, or immediate neighbors
• Contact your local postal office or the specific delivery driver

If the package remains unlocated after these checks, please contact our team to discuss further investigative steps.

Split Shipments

To ensure the safety of your items and expedite delivery, orders containing multiple products may occasionally be shipped in separate parcels. This typically occurs due to:

• Variances in product dimensions (e.g., shipping a large LED mirror separately from a small brow pencil)
• Distinct warehouse inventory locations
• Specific safety packaging requirements for fragile glass or electronics

Should your order be split, you will receive individual tracking numbers for each distinct package, which may arrive on varying dates.

You will never be subjected to hidden or additional shipping surcharges if ZORVINEY determines that splitting the shipment is the most secure logistical route.

Receiving Your Order

When unboxing your ZORVINEY cosmetics and beauty tools, we recommend:

• Slicing the outer tape carefully, avoiding deep cuts that could scratch product boxes or mirror screens
• Extracting the items gently from their foam or bubble-wrap encasings
• Refraining from crushing or bending makeup brush bristles as you remove them from their sleeves
• Testing all electronic mirrors and charging cables before discarding the original cartons

Always review any included instructional leaflets prior to assembling or charging your new vanity tools.

Contact Us

For any inquiries related to global logistics, tracking anomalies, or transit damage, our dedicated care team is at your service:

zorviney.com is owned and operated by Guangzhou Machi Technology Co., Ltd. Our corporate infrastructure manages all e-commerce transactions, customer relations, and global order coordination.

When submitting an inquiry regarding a shipped parcel, always lead with your order number and the purchasing email address to guarantee expedited assistance. For damage reports, attaching visual evidence in your initial email will dramatically accelerate our review process.

ZORVINEY — Precision. Radiance. Confidence.